MCP Sales Process

Model Home Sale

Prospecting/Sales

  • New Home Consultant (NHC) meets Prospect at the model home, with Prospect’s Realtor (if applicable).
  • Review and demonstrate model features and selections.
  • Confirm the model aligns with the Prospect’s budget.
  • Verify financing pre-qualification status
  • NHC conducts a full model walkthrough.
  • Highlight included features and finishes.
  • Review McDonald Construction Partners’ process and warranty program.
  • Confirm financing pre-approval status.

Financing Pre-Approval

  • NHC provides Prospect with MCP preferred lender information for pre-qualification (if needed).

Contract

NHC assembles and reviews the Purchase Agreement Package, including:

Click here for Contract Checklist – McDonald Model/Spec

  • Customer Information Sheet
  • Buyer Proof of Funds or Financing Approval from Lender
  • Earnest Money 10% non-refundable deposit make payable to McDonald Construction Partners collected at Purchase Agreement signing
  • Agency Relationships Disclosure
  • MAR New Construction Purchase Agreement
  • Disclosure Statement: Sellers Disclosure Alternatives
  • Disclosure Statement: Arbitration Disclosure and residential real property Arbitration
  • Wire Fraud Alert
  • Exhibit B: (OPTIONAL: Used only if the model is not complete) Model Plan (11×17) with any redline changes included in pricing noted on plan. (Customer signature and date on front page; initial on all pages)
  • Exhibit C: (OPTIONAL: Used only if the model is not complete) Signature Included Features, Pricebook and Change Order Summaries:
  • Exhibit D: Copy of property survey signed by Customer and date.
  • Exhibit E: Minnesota Statutory Warranties (Customer sign cover page ONLY)
  • Exhibit F: BAM Performance Guidelines
    • Ensure completion and Customer signatures on pages 32 and 33
  • Exhibit G: (OPTIONAL: Used only if the model is not complete) Selections: Customer signs and dates the last page and initials all remaining pages.
    • Closet Drawings (if applicable)
    • Cabinet Drawings (if applicable)
    • Gutter Layout (if applicable)
    • Appliances (if applicable)
  • Exhibit H: (OPTIONAL: Used only if the model is not complete) Landscape Plan: Customer to sign and date the document, if applicable.
  • Community HOA documents or disclosures (if applicable) with Customer signature and date
  • Addendum: Other, if any special agreements between the Customer and NHC and McDonald Construction Partners (if applicable)

NHC needs to ….

Financing

Financed Buyer

NOTE: 10% Earnest Money previously collected at Purchase Agreement signing

  • Customer works directly with their lender.
  • NHC forwards the executed Purchase Agreement to:
    • Customer’s lender
    • Controller
    • Title Company
    • Customer’s Agent (if applicable)
  • NHC forwards any Change Orders or Amendments to the Controller, Lender, and Title Company.
  • If a change order exceeds the contract amount, Customer must remit payment by check.
  • Lender orders appraisal (if financing requires it)
  • Appraisal timeline: approximately 2–3 weeks.

Cash Buyer

NOTE: 10% Earnest Money previously collected at Purchase Agreement signing

  • Customer provides proof of funds to the Controller within five (5) days of Purchase Agreement acceptance.

Final Walk-Through/Close

  • The Construction Manager notifies the New Home Consultant (NHC) to schedule the New Home Orientation with the Customer approximately one week after carpet installation.
  • The Construction Manager leads the New Home Orientation, with support from the NHC as needed.
  • The Orientation includes a full walkthrough of the home to:
  • Educate the Customer on home systems and operations
  • Document any items requiring attention on the Orientation Checklist
  • Click HERE to view the Orientation Checklist
  • The Customer receives instructions on how to submit service requests through Buildertrend.
  • The Construction Manager obtains the Certificate of Occupancy from the City and forwards it to the Controller.
  • The NHC schedules the Pre-Closing Walkthrough via calendar invite with the following attendees onsite:
    • Customer
    • Customer Care Manager
    • Construction Manager

This walkthrough verifies completion of items identified during the New Home Orientation.

  • The Customer Care Manager (CCM) provides a brief introduction and explains how the team will support the Customer throughout their warranty and home care journey.
  • Reviews the Customer Care Process and outlines the MCP Warranty Program.
  • Reviews the Customer’s Client Information in Buildertrend, emphasizing the importance of accurate information for the MCP Warranty Program.
  • The Customer and Construction Manager initial the Orientation Punch

  • The Closing date calendar invite is sent and includes the following attendees:
    • Customer
    • Customer Care Manager
    • Construction Manager
    • Director of Construction (DOC)
    • Controller
    • EVP
    • Executive Assistant (EA)
    • Office Manager

Closing Celebration Gift

  • Includes a card, champagne, and orchid: Ordered by the Office Manager

Closing Photo

  • Taken by the New Home Consultant (NHC) or Executive Assistant (optional)

Closing

Financed Buyer

  • NHC will schedule the closing with Premier Title, Controller, Customer, Customer’s Realtor and Lender (if applicable)
  • Customer, NHC, and Title Company meet at MCP office for home closing.
  • NHC and Controller present keys to the new homeowner.

Cash Buyer

  • NHC will schedule the closing with Premier Title Controller, Customer, Customer’s Realtor (if applicable)
  • Customer, NHC, and Title Company meet at MCP for home closing.
  • NHC and Controller present keys to the new homeowner.

Customer Care

Customer Care Manager schedules 60-Day Walkthrough with Customer

  • Customer Care Manager (CCM) meets Customer to review Buildertrend submissions
  • CCM schedules trade partners after walkthroughs

Customer Care Manager schedules 11-Month Walkthrough with Customer

  • CCM schedules 11-Month Walkthrough with Customer
  • CCM meets Customer to review Buildertrend submissions
  • CCM schedules trade partners after walkthroughs