Sales/Design
1.0 Discussion (Exploratory)
- NHC meets Prospect to determine home needs
- Review included features
- Establish budget
- Prequalification with preferred lenders
2.0 Home Site Selection (Exploratory)
- NHC reviews available home sites with prospect
- Verify ARC
- Verify proposed house placement (request DOA sketch as needed)
- Optional Lot Reservation – Effective 7 days
3.0 Home Plan Selection (Exploratory)
- NHC reviews home plans with Client
- Select Elevation & Standard Options
- Custom Option Request – See Bid Submittal
4.0 Design Deposit Agreement (DDA)
- No custom options requested – jump to Step XX
- IF CUSTOM OPTIONS THEN
- Prospect signs DDA
- NHC completes and submits the Design Deposit Checklist with DDA to DOS for leadership signatures
- NHC forwards signed DDA, Checklist and check to Controller
- NHC sends signed copies to Customer
5.0 Design Concept Meeting
- NHC reviews & redlines plan changes with Customer
- NHC completes Custom Option Bid Submittal Checklist with redlined plans & Exhibit C with Options listed to EVP & President for review and approval
- EVP forwards approved Custom Option Bid Submittal Package to Arch Dept for design
- Arch has 21 days to complete custom options (Signature Plan, dependent on level of change)
6.0 Design Concept Presentation Meeting
- Once complete, NHC reviews custom option design with Customer
7.0 CAD Plan (Preliminary CAD)
- NEW Custom Option complexity (Complex vs. Simple) dictates next step
- Complex Custom Option – CAD Manager completes CAD Plan within 14 days.
- DOA & MCP Team review plan before customer presentation
- Simple Custom Option – does not go through CAD at this stage
8.0 Customer Plan Review (#1 Prelim. CAD)
- Complex Custom Option – NHC review CAD Plan with Customer, redlines any changes, and forwards to CAD Manager
9.0 CAD Plan (Bid Set)
- Complex Custom Option – CAD Manager finalizes CAD Bid Set & forwards to NHC
10. Customer Plan Review (#2 CAD Bid Set) + Intro to Selections Meeting
- Optional Meeting NHC coordinates an Intro to Selection Process meeting with Designer (only if necessary to sell customer before Contact signing)
- Complex Custom Option – NHC meets with Customer to review & approve CAD Bid Set Plan
- Simple Custom Option – does not go through CAD at this stage
Pricing
1.0 Bid Submittal
2.0 Bid Release (to trades)
3.0 Customer Pricing Proposal
Contract
1.0 Customer Construction Contract Signing
Final Plans & Selections
1.0 Customer Construction Contract Signing
Construction Kickoff
1.0 Customer Construction Contract Signing
New Home Orientation
1.0 Customer Construction Contract Signing
Final Closing
1.0 Customer Construction Contract Signing
Customer Care & Warranty Period
1.0 Customer Construction Contract Signing